Files are usually delivered by email, or by upload to our secure admin area, at your choice.** 

For projects that contain multiple transcripts, documents will be delivered to you in small batches on a staggered basis when possible, and as soon as a small group is available. This delivery staggering, if available, may allow you to receive many of your fully editable transcripts ASAP, before your scheduled delivery date and time. 

In most cases, however (i.e., for projects under a few hours), transcripts are delivered all at once, on or before your scheduled delivery date and time.

**Please note, when you choose secure upload, you won’t be able to retrieve your files later if you lose them. This is because we delete your files from the secure upload area after 7 days.

But when you choose email delivery, there’s a chance you can retrieve them from your personal email server.