About Expect Perfection2020-10-15T00:57:00-04:00

About Us


ey there, I’m H.T. Major, proud Founder and President of this family-owned company. I am not Olivia Pope, and I am not having, have not considered having, nor have I ever had, any tryst with any president, sitting or otherwise. (More on that in the FAQ below.)

I established Expect Perfection in 2009.
Back then, we were the first North Carolina-based transcription service to guarantee accuracy. And we were the first company anywhere to thoroughly outline exactly how our accuracy guarantee protected you and what you could expect, and to produce transcripts far above the industry standard of, then, a lowly 95% to 98%.

Now, after ten years of providing professional, high-accuracy transcripts to universities and companies large and small, we’ve refined our focus to be–yet again–the first and only Research and Academic Transcription company online.

Numerous transcription services have popped up since our launch in 2010.

Most have disintegrated just as quickly.

Funny enough, many of them–and even companies existing before us–began to see the value in offering their own “accuracy guarantees.” Now, nearly every company has one.

And that’s okay. They definitely should.

In addition to being High-Accuracy Research and Academic Transcription Specialists, Expect Perfection is proud to still exist as the only company…

Because if we don’t care for our own, then who will?

F.A.Q. About Expect Perfection:

How do you “care for the community” through words and actions?2020-10-15T00:54:38-04:00

Thanks for asking.

We regularly offer funds, talent, & time to help advance systemic and social change. And we donate a percentage of the profit from every project to relevant causes, to help close the wealth gap for African Americans, and to create socioeconomic change for under-served communities.

★ Some of the Causes We Support ★

-Raleigh Rescue Mission-
-Meals on Wheels-
-Cause for Paws-
-Red Cross-
-Activate Good-
-Kahn Academy-
-Color of Change-
-Campaign Zero-
-Prosperity Now-
-Equal Justice Initiative-
-Goodwill Industries-
-Communities United Against Police Brutality-
-InterAct Family Safety and Empowerment Center-
…and more.

Why do you have a 334 (Alabama) area code if you’re in North Carolina?2020-10-02T00:15:19-04:00

So that we could choose the “FLAWLESS” vanity number. Sadly, 919-FLAWLESS was unavailable when we secured this number many years ago.

What’s your company’s background and history?2020-10-01T23:21:06-04:00

Expect Perfection (originally named Véridique) started out as an uplifting idea from a former colleague, friend, and follower who H.T. worked with in her first business. She turned her onto transcription around 2008–or at least helped her put a name to it.

She discovered that she had actually been “transcribing” difficult song lyrics since her teen years, having no clue that what she was doing was “a thing” she’d be able to earn a living from 15 years later.

After working with several leading transcription companies as one of their top-tier transcriptionists, H.T. soon realized that the key to freedom was to do the same thing those companies had done: hire her own top talent to produce transcripts for me, freeing her hands to run and promote her own company.

And so she did.

And here we are, 10-plus years after inception and still going strong. Fortunate to have built a small team of exceptional, perfectionistic, supremely dedicated transcriptionists, we’re honored and proud to serve a diverse range of clients that trust us to help them realize the benefits of transcription in their research.

From elite organizations, nonprofits, universities, and research companies–like Cotton Incorporated, Cree Lighting, the University of North Carolina, and the Federal Public Defenders’ Office–to smaller companies determined to make a difference–like the Boys and Girls Club, LegalAid NC, and CAI–we’d be honored to add your name to the list of companies–and individuals–we serve.

Our family thanks you for choosing Expect Perfection.

Why is Olivia Pope pictured here? What’s this all about?2020-10-02T00:25:45-04:00

We’re sorry to report that Olivia Pope doesn’t work here. If she did, we would most certainly charge much higher rates — necessarily.


Just because we offer exceptional research transcription services doesn’t mean we have to be Serious Sarahs and Sams all the time, now does it? We have fun behind the scenes, we work hard and we play hard, and we love to show that in our branding.

The Detailed Answer:

For years, we incorporated the fictional character, Forrest Gump, into our brand. And boy, was that fun!

During our 2020 rebranding, we decided to switch to the fictional character, Olivia Pope.

Ms. Pope is more reflective of our own founder, H.T. Major, for several reasons, many of which we’re sure are quite obvious… and others, you’ll just have to wonder about. (Except that non-issue with the president. Ugh.)

She’s also a perfectionist, serious about her work, and–oh, just go watch an episode of Scandal. You deserve it!

H.T. Major, Founder & President, Expect Perfection
H.T. Major sig

Founder & President

“Quality begins on the inside, then works its way out.”

-Bob Moawad

How could a company produce quality work
without having a quality mindset?

Quality people are made up of good and noble characteristics
—morals and values—that are inevitably projected outwardly.

If we may therefore modify this quote from Eleanor Roosevelt to speak specifically to Expect Perfection’s core values, it would read:

“No matter how ordinary [an organization] may seem,
if truth and honesty are written into its ‘code,’ [it will be quality].”

And that’s how we live and work:
with transparency, integrity, and a strong concern for our fellow human.

The People

Montana D., Client Satisfaction

Montana D., Client Satisfaction

H.T. Major, Perfectionist-in-Chief

H.T. Major, Perfectionist-in-Chief

A Word from One of Our Clients

The transcripts were perfect. Thanks for a great job. I must confess that I tried a couple other services and their timeliness, finished work and quality of service was no way near the level and quality that I received from you. Keep up the excellent work.
R. Saunders, Calaloo Productions

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