Contact Expect Perfection2020-09-17T17:59:11-04:00

Contact Us

Welcome. We’ve been teleworking since our inception in 2010,
and have remained registered in and based out of Raleigh, NC.

We are fully prepared and in operation during the Coronavirus pandemic.
But for the safety of our global community, due to COVID-19
we no longer accept deliveries of physical media for transcription.

Thanks for your understanding.

For other inquiries, please check our F.A.Q. below, and call or email us.
Our cheery Client Satisfaction Specialist, Montana, or our fastidious Founder, H.T.,
will reply within a few business hours.

Write Us

Frequently Asked Questions

My media is highly confidential. Do you keep it after transcript delivery?2020-09-09T22:07:35-04:00

No. To protect the confidentiality of your research, we destroy/delete all client files seven (7) days after transcript delivery.

How are my transcripts delivered?2020-09-09T22:07:35-04:00

Files are usually transmitted by email, or by upload to our secure admin area, at your choice.** 

For both Budget and Premium Level projects that contain multiple transcripts, documents will be delivered to you in small batches on a staggered basis when possible, and as soon as a small group is available. This delivery staggering, if available, may allow you to receive many of your fully editable transcripts ASAP, before your scheduled delivery date and time. 

In most cases, however (i.e., for projects under a few hours), transcripts are delivered all at once, on or before your scheduled delivery date and time.

**Please note, when you choose secure upload, you won’t be able to retrieve your files later if you lose them. When you choose email, you may be able to retrieve them from your personal email server.

My computer crashed! Can you resend my transcripts?2020-09-09T22:07:34-04:00

We hate to be the bearer of bad news, but… probably not! Because we destroy files 7 days after delivery, we aren’t able to help with this.

But if you use an online mail client (Yahoo, Gmail, etc.), and your files were delivered by email, you might be in luck. Just search your archived email box (or ask your system administrator to search your mail server) for incoming emails from @ExpectPerfection.com that have attachments.

How much of a discount will I receive?2020-09-09T22:08:03-04:00

This depends on your project. Please know also that only one discounted rate can generally be applied per project. (Ex: A student discount and other special cannot be mixed.)

Can you transcribe PDF and handwritten documents?2020-09-09T22:06:56-04:00

Absolutely. Just share/send/upload your written document after sending your project details. (Options to submit media/documents will appear once the form is submitted.)

Can you transcribe audio/video from my CD/DVD?2020-09-09T22:06:55-04:00

Unfortunately, due to the Coronavirus pandemic, we’re no longer accepting media via snail mail. The best option is to extract the files to your computer and share them with us digitally.

Can you transcribe my media if I send you my tape recorder?2020-09-09T22:06:55-04:00

We’re not able to transcribe tape recorded media. And also, due to the Coronavirus pandemic, we’re no longer accepting media via snail mail in any case.

Will you sign an NDA?2020-09-09T22:36:14-04:00

Yes. We already have a signed NDA we can provide at your request. Just ask Montana for a copy.

Will you fill out a 1099 form before we order?2020-09-09T22:38:49-04:00

Yes. In fact, we already have an updated, completed 1099 that we can provide at your request. Just ask Montana for a copy.

What is time-stamping and who uses it?2020-09-09T23:09:26-04:00

With time-stamping, we’ll add three HH:MM:SS time stamps per page, at the start, middle, and end of the left side of your transcription document. The time stamps correspond with the time counter visible on the audio player.

One reason clients might choose this option is if they plan to pull audio quotes for use in other media, e.g., on websites or in presentations. Time stamps make the exact audio location easy to find, as opposed to constant rewinding and fast-forwarding.

If you need a different number of time stamps, or need them at different points than is standard, just tell us in the special instructions when placing your order.

What is time-coding and who uses it?2020-09-09T23:16:14-04:00

Time-coding is for VIDEO files. We’ll add three HH:MM:SS time codes per page, at the start, middle, and end of the left side of your transcription document. These time stamps correspond with the time counter visible on the video screen while the video is playing.

Note: Onscreen video time codes can be different than the time stamps on the audio player.

Video production companies use time-coding often in post-production. Time-coded transcripts let them easily identify when an interviewee has stumbled for instance, so they can easily cut that “take” or scene from the video.

If you need a different number of time codes, or need them at different points than is standard, just tell us in the special instructions when placing your order.

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