Customer Care

1Super-fast, after-hours support for emergency needs. Whether about in-production documents due soon or recently delivered documents, you shouldn’t have to wait until after the weekend for a response. That’s why email support is provided for your most urgent needs: during late nights, early mornings, and weekends.

2You can try BEFORE you buy. (Who does that?!) 😉 Check out past transcripts we’ve done, or get a trial transcript, FREE, no strings attached.

3We donate $2 of every $100 we earn to charity. In fact, $2 of every $100 in services sold is donated to general and Haiti relief programs at the 4-star charity World Vision. Now, beginning in Q1 2014, every month we donate the same monies to a local Triangle-area charity to give back and help our community thrive! (Are you a local 501(c)3 with a noble cause? Let us know about you here!)

Top Quality

4Top shelf, industry-leading accuracy is guaranteed (and delivered!). Addicted to getting it right, all of your transcripts are edited at least twice, but three times if needed. We’re serious about perfection.

5Documents transcribed AND edited by fully fluent, articulate English-speakers. To ensure stellar accuracy at all times, we only employ transcribers and editors with advanced-level English proficiency, self-professed perfectionists who do exceptional quality work. (People frequently accuse us of being, ahem, “fastidious” …and even OCD. They’re not wrong.)

6Transcripts corrected FREE if accuracy scores aren’t met. We won’t give you the run-around and disappear after the sale. Instead, we’ll make the needed corrections quickly—generally within 1-2 business days—and at no charge, per our service terms, until it does.

Any Questions?
Email Us

Or Call (334) 352-9537

The Extra Mile

7Speedy 48-hour transcript delivery included FREE with Premium transcripts though faster delivery upgrades are available when you need, of course—even weekend or holiday delivery!

8Secure PDF copies of your transcripts provided FREE, at your request! Want to better restrict usage, copying, or distribution of your content? Other companies charge $25+ per document for PDF conversion. We include it FREE, to help your organization protect against unauthorized editing, printing, or even viewing. Cool, right?

9 Verified nonprofits get reduced transcription rates—forever! Just use your organization’s email address when placing your order.

Ready to Get Started?
Submit an Order