Contact Us
Welcome. We’ve been teleworking since our doors opened in 2010,
and have remained registered in and based out of Raleigh, NC.
We are fully prepared and in operation during the Coronavirus pandemic.
But for the safety of our global community, due to COVID-19
we no longer accept deliveries of physical media for transcription.
Thanks for your understanding.
For other inquiries, please check our F.A.Q. below, and call or email us.
Our cheery Client Satisfaction Specialist, Montana, or our fastidious Founder, Harmony,
will reply within a few business hours.
Write Us
Frequently Asked Questions
Certainly not. To protect the confidentiality of your research, we destroy/delete all client files seven (7) days after transcript delivery.
Files are usually delivered by email, or by upload to our secure admin area, at your choice.**
For projects that contain multiple transcripts, documents will be delivered to you in small batches on a staggered basis when possible, and as soon as a small group is available. This delivery staggering, if available, may allow you to receive many of your fully editable transcripts ASAP, before your scheduled delivery date and time.
In most cases, however (i.e., for projects under a few hours), transcripts are delivered all at once, on or before your scheduled delivery date and time.
**Please note, when you choose secure upload, you won’t be able to retrieve your files later if you lose them. This is because we delete your files from the secure upload area after 7 days.
But when you choose email delivery, there’s a chance you can retrieve them from your personal email server.
We hate to be the bearer of bad news, but… probably not. Because we destroy files 7 days after delivery, we are not able to help with this. (This is explained in our Service Agreement, as well as in all transcript delivery emails.)
However, if you use an online mail client (Gmail, Yahoo, Outlook, etc.), and your files were delivered by email, you might be in luck.
Just search your entire email account, including all folders for incoming emails from @ExpectPerfection.com that have attachments. You can also ask your system administrator to search your mail server.
At the risk of providing a frustrating answer… this depends on your project details.
It might be helpful to know that just one discount can generally be applied per project. (For example, a student discount and other special rate cannot be mixed.)
Please submit your project details and media for a quote, being as detailed as possible. You’ll see the discounted rate on your initial estimate/invoice.
Unfortunately not. As of 2024, we only handle audio-to-text and video-to-text transcription. We no longer handle document-to-text transcription.
Why?
We got very few document-to-text transcript projects. And when we did, they were often very resource-intensive.
So now, we focus only on offering top notch specialty audio and video transcription. This makes it easier to keep improving our offering, our team members, and our client support.
Unfortunately, due to lasting impacts of the Coronavirus pandemic, we no longer accept physical files or media, whether by in-person hand-off or by mail.
Instead, we’re happy to help you convert your files to a digital format you can transmit online. Just ask.
Unfortunately, we don’t handle tape-recorded media. And due to lasting impacts of the Coronavirus pandemic, we no longer accept physical files or media, whether by in-person hand-off or by mail.
Instead, we’re happy to help you convert your files to a digital format you can transmit online. Just ask.
Please see our Privacy Policy (and print it for your reference, if you’d like) for full details. We may sign others on a case-by-case basis.
Sure. We’re happy to, at your request. We have an updated 1099 we can provide; just ask for a copy.
Time-stamping is for AUDIO recordings.
With time-stamping, we’ll add three HH:MM:SS time stamps per page, at the start, middle, and end of the left side of your document. The time stamps correspond with the time counter visible on the audio player.
One reason clients might choose this option is if they plan to pull audio quotes for use in other media, e.g., on websites or in presentations. Time stamps make the exact audio location easy to find, eliminating endless rewinding and fast-forwarding to find important quotes.
If you need a different number of time stamps, or need them at different points than is standard, no problem. Just tell us in the special instructions when placing your order.
Time-coding is for VIDEO recordings.
We’ll add three HH:MM:SS time codes per page, at the start, middle, and end of the left side of your document. These time stamps correspond with the time counter visible on the video screen while the video is playing.
Note: Onscreen video time codes can be different than the time stamps on the audio player.
Video production companies use time-coding often in post-production. Time-coded transcripts let them easily identify when an interviewee has stumbled, for instance, so they can easily cut that “take” or scene from the video.
If you need a different number of time codes, or need them at different points than is standard, no problem. Just tell us in the special instructions when placing your order.
We have a confession to make: Olivia Pope doesn’t work here.
But you knew that already. (And if she did, we’d most certainly charge higher rates… necessarily. I mean, have you seen this woman’s client base?)
TLDR:
Just because we offer exceptional research transcription services doesn’t mean we have to be Serious Sams all the time, now does it? We have fun behind the scenes. We work hard, we play hard, and we love to show that in our branding.
The Detailed Answer:
For years, we incorporated the fictional character, Forrest Gump, into our brand. And boy, was that fun!
During our 2020 rebranding, we decided to switch to the fictional character, Olivia Pope.
Ms. Pope is more reflective of our founder, Harmony Major, for several reasons, many of which we’re sure are quite obvious… and others, you’ll just have to wonder about. (Except that non-issue with the president. Oof.)
Harmony is also a perfectionist, very serious about her work, and… oh, just go watch an episode of Scandal. You deserve it!
Expect Perfection (formerly “Véridique”) started out as an uplifting idea from a former colleague, friend, and follower named Kim from Harmony‘s first company. Kim turned Harmony on to transcription around 2008–or at least helped her put a name to it.
Harmony discovered that she’d actually been transcribing difficult song lyrics for years, with no clue that what she was doing was “a thing.” And one she could build a business from years later!
After serving as a top-tier transcriptionist for several leading transcription companies, Harmony soon realized that the key to freedom was to do just what those companies had done: hire her own top talent to produce transcripts. And so she did, freeing her figurative and literal hands to promote and manage Expect Perfection.
Now, here we are 10-plus years after inception, still going strong, and fortunate to have built a small team of exceptional, perfectionistic, supremely dedicated transcriptionists. We’re honored and proud of the diverse client base we’ve built over the years that depends on us to help them realize the benefits of research transcription.
From elite organizations, nonprofits, universities, and research companies–like Cotton Incorporated, Cree Lighting, the University of North Carolina, and the Federal Public Defenders’ Office–to smaller companies determined to make a difference–like the Boys and Girls Club, LegalAid NC, and CAI–we’d be honored to add your name to the list of companies (and individuals) we serve.
Our family thanks you for choosing Expect Perfection.
So that we could choose the “FLAWLESS” vanity number. Sadly, 919-FLAWLESS was unavailable when we secured this number 10+ years ago. 😥
So glad you asked!
We regularly offer funds, talent, & time to help advance systemic and social change. And we donate a percentage of the profit from every project to relevant causes, to help close the wealth gap for African Americans, and to create socioeconomic change for under-served communities.
★ Some of the Causes We’ve Supported ★
-Raleigh Rescue Mission-
-Meals on Wheels-
-Cause for Paws-
-Red Cross-
-Activate Good-
-Kahn Academy-
-ACLU-
-BOLD-
-Color of Change-
-Campaign Zero-
-Prosperity Now-
-Change.org-
-Equal Justice Initiative-
-Goodwill Industries-
-Communities United Against Police Brutality-
-InterAct Family Safety and Empowerment Center-
…and more.
